Frequently Asked Questions
Expert answers to your high-fidelity audio questions.
How do you ensure the quality of vintage audio equipment?
Every piece of equipment undergoes a rigorous multi-point inspection, testing, and restoration process by our expert technicians to ensure it meets original factory specifications.
Do you offer international shipping for heavy amplifiers and speakers?
Yes, we ship worldwide using specialty crating and palletizing services to ensure your high-end audio gear arrives safely, regardless of weight or size.
What is your return policy on pre-owned electronics?
We offer a 14-day return window for most items. Equipment must be returned in the same condition it was received, and a restocking fee may apply to cover inspection and logistics.
Does my purchase come with a warranty?
Most of our certified pre-owned items include a 90-day SkyFi warranty covering parts and labor, providing peace of mind for your investment in vintage gear.
Can I trade in my current hi-fi gear for store credit?
Absolutely. We have a robust trade-in program. Simply contact our team with your equipment details, and we will provide a fair market valuation toward your next purchase.
What payment methods do you accept?
We accept all major credit cards, PayPal, wire transfers, and offer flexible financing options through Affirm for qualified buyers.